Transparency disclosure within the meaning of Article L111-7 of the French Consumer Code
Spotwee is an online platform operator connecting hosts who offer event venues with renters. This page sets out, clearly and accessibly, Spotwee’s role, the status of the providers, and the rules governing the ranking and moderation of listings. It supplements the Terms of service and the Booking Terms.
Spotwee acts as a technical intermediary connecting the parties. The rental contract is concluded directly between the host and the renter; Spotwee is not a party to that contract and does not itself provide venue rental services.
As of today, Spotwee processes no payments: any financial transactions are concluded and carried out directly between the host and the renter, outside the platform, and Spotwee charges no commission. Once online payment is activated, it will be processed by Stripe (Stripe Connect); Spotwee will not hold funds outside the accounts managed by Stripe and does not hold itself out as a payment service provider within the meaning of Articles L314-1 et seq. of the French Monetary and Financial Code. Users will be informed before activation.
When publishing a listing, every host declares whether they are acting as a professional (an activity carried out on a habitual basis for profit) or as a private individual (outside any professional capacity). This status is displayed on every listing so that renters can clearly identify whether they are contracting with a professional or a non-professional, in accordance with Article L111-7, II, 3° of the French Consumer Code. Depending on that status, consumer-protection rules do or do not apply to the host-renter relationship. Listings published before this declaration was introduced display no status until their host provides it.
Listings are ranked according to criteria that may include:
In accordance with Articles L111-7 and D111-7 of the French Consumer Code, Spotwee informs users of the conditions under which listings are indexed and de-indexed, of the main ranking parameters and their relative importance, and of the existence of any capital ties or remuneration liable to influence the ranking. As of today, Spotwee does not offer paid promotion of listings.
Spotwee may de-index or suspend a listing or an account in the event of a breach of the Terms of service or Booking Terms, of unlawful content or content contrary to public policy, of non-compliance with laws and regulations, or upon an order from an administrative or judicial authority.
In accordance with the French Act on Confidence in the Digital Economy (LCEN) and with the Digital Services Act, any user may report content or a listing they consider unlawful through the reporting mechanism. Reports are recorded and time-stamped, examined diligently, and may lead to the prompt removal or suspension of the content or account concerned. Spotwee is not subject to any general obligation to monitor, but incurs liability if, having knowledge of manifestly unlawful content, it does not remove it promptly.
In accordance with Article L111-7-2 of the French Consumer Code, Spotwee informs users of how reviews published on listings are collected, checked and handled:
Any request concerning a review — reporting it, contesting a refusal or removal, or exercising data-protection rights — may be sent to contact@spotwee.com.