How the platform works

1. Spotwee’s role

Spotwee acts as a technical intermediary that connects the parties and operates the payment interface. The rental contract is concluded directly between the host and the renter; Spotwee is not a party to that contract and does not itself provide venue rental services.

Payments are processed by Stripe (Stripe Connect). Spotwee does not hold funds outside the accounts managed by Stripe and does not hold itself out as a payment services provider within the meaning of Articles L314-1 et seq. of the French Monetary and Financial Code.

2. Status of providers (professionals / private individuals)

Each host declares whether they act as a professional (an activity carried out on a habitual basis for profit) or as a private individual (outside any professional capacity). This status is displayed on every listing so that the renter can clearly identify whether they are contracting with a professional or a non-professional, in accordance with Article L111-7, II, 3° of the French Consumer Code. Depending on that status, the protective rules of consumer law do or do not apply to the host-renter relationship.

3. Indexing and ranking of listings

Listings are ranked according to criteria that may include:

• relevance to the search (location, capacity, event type, dates);
• price;
• the quality of the photographs and of the description;
• the quality of the host’s profile;
• reviews and ratings left by renters;
• the popularity of the listing (number of views, bookings);
• editorial or promotional criteria (featured selections, campaigns).

In accordance with Articles L111-7 and D111-7 of the French Consumer Code, Spotwee informs users of the conditions under which listings are indexed and de-indexed, of the main ranking parameters and their relative importance, and of the existence of any capital ties or remuneration liable to influence the ranking. As of today, Spotwee does not offer paid promotion of listings.

4. De-indexing and moderation

Spotwee may de-index or suspend a listing or an account in the event of a breach of the Terms of service or Booking Terms, of unlawful content or content contrary to public policy, of non-compliance with laws and regulations, or upon an order from an administrative or judicial authority.

In accordance with the French Act on Confidence in the Digital Economy (LCEN) and with the Digital Services Act, any user may report content or a listing they consider unlawful through the reporting mechanism. Reports are recorded and time-stamped, examined diligently, and may lead to the prompt removal or suspension of the content or account concerned. Spotwee is not subject to any general obligation to monitor, but incurs liability if, having knowledge of manifestly unlawful content, it does not remove it promptly.